FAQs
Buying Livpure Product
Q. How do I order Livpure product ?
A. The customers can buy Livpure product online on ‘www.livpurebd.com’.
Q. Can I place an order through my mobile device ?
A. Yes. The portal ‘www.livpure.com’ cab be accessed with mobile device. The customer can place order through mobile also.
Q. Can I place an order on phone call ?
A. Yes. The customer can call directly to the Customer support number for Livpure RO Installation & Service +8801894449070 and request for an order.
Q. How to order if my PIN code is not showing serviceable ?
A. In such cases, customer can call the Customer support number for Livpure RO Installation & Service +8801894449070 or mail us. The Livpure team
will suggest nearest dealer location.
Q. How will I get order confirmation ?
A. On receipt of the authorized order, the customer will receive SMS / Email confirmation of the order.
Shipping and Delivery
Q. Would i be notified before delivery?
A. Yes. The customer will get call / sms from the call center / courier party before the delivery
Q. Do Livpure provide delivery service to my home ?
A. Yes. All orders placed on www.livpure.com will be delivered at the address mentioned while placing the order.
Q. What is the estimated time for delivery ?
A. All orders are shipped within 2-3 working days. The delivery make take 2-3 working days depending upon delivery location.
Q. Can I change delivery address after placing the order?
A. Yes. Customer can change delivery address before the order gets shipped.
Q. What is the shipping charges I have to pay ?
A. Yes. Shipping charge depending upon delivery location.
Q. How do I connect in case my order didn’t deliver?
A. In such cases, customer can call the Customer support number for Livpure Bangladesh & Service +8801894449070 or mail us. The Livpure team
will suggest next course of action.
Q. How do I return a product ordered from Livpure Website?
A. In such cases, customer can call the Customer support number for Livpure Bangladesh & Service +8801894449070 or mail us. The Livpure team
will suggest next course of action.
Installation
Q. How will I get my water purifier installed?
A. Once your product is delivered, a Livpure water purifier installation agent from your area will connect with you within 24 hours. He will install the
water purifier post confirming a suitable time to visit your place. Basic plumbing work to install the RO will be done by the service agent. Other
plumbing work will not be covered and will be done as per the requirement with additional costs.
Q. What are the requirements for getting the water purifier installed?
A. The water pressure at your house should be good enough to use for the water purifier. If the pressure is not enough, a pressure pump will be
provided to the customer at an additional cost of BDT. 6000.
Q. What is the TDS Level required for installation of a water purifier?
A. If you have bought a Platino+ Copper Water Purifier, the TDS Levels should be below 2000, while TDS level should be below 1500 for other water
purifiers. If the TDS is higher than this, extra pre-filter will be provided to the customer at an added cost of approximately BDT. 3000.
Payment Process
Q. Can I pay through online banking / Credit – Debit card / Cash on delivery ?
A. You can pay through online banking/credit or debit cards and Mobile Banking. Cash on delivery is not applicable at the moment however you can
contact our sales centre at +8801894449070 and make a partial payment. Remaining amount can be paid through COD during delivery.
Q. Will I get payment confirmation of Prepaid order?
A. No. The customer will not get any confirmation from Livpure website. However, customers can follow their bank confirmation.
Q. Is EMI option available for payment ?
A. Yes. At present EMI option is avaible thorugh selected Credit / Debit Cards. Customers can choose Prepaid option while checkout and select EMI on
Payment Gateway page.
Q. I don’t have Credit – Debit Card. Can I still buy on EMI ?
A. In such cases, customer can call the Customer support number for Livpure Bangladesh & Service +8801894449070 or mail us. The Livpure team
will suggest next course of action.